FAQ / Hengye Intelligent Drive (Hangzhou) Co., Ltd.

1. How long does it take to get a reply after we send you an inquiry?

We will reply to you within 12 hours after we receive the enquiry during working days.

2. Are you a direct manufacturer or a trading company?

We are a manufacturer, we have our international trade department, we produce and sell our products.

3. What products can you offer?

We mainly produce AC motors, DC motors, servo motors, brushless motors, geared motors, actuators, front drives, rear axles and so on.

4. What are the main applications of your products?

Our products cover all cleaning equipment, the car wash industry, medical equipment, logistics handling equipment, industrial control, and vacuum pumps.

5. Can you do customised products?

Yes, we mainly do customized products, we develop and produce products according to the requirements or samples provided by customers.

6. Do you produce standard parts?

Yes, we have our own developed motor platform for customers to choose from.

7. What is your company's production capacity?

We have ultra-precision machining equipment for motor shafts, gearbox covers and housings, such as OKUMA, MAZAK, HASS and BROTHER. We also have a number of specialized assembly lines for assembling various motors.

8. How many employees do you have and how many technicians are there?

There are more than 220 employees in our company, including more than 40 professional technicians.

9. How do you guarantee the quality of your products?

First of all, the processed parts of our motors will have corresponding inspection and self-inspection records after each process; for the final products, we will do a comprehensive inspection according to the customer’s requirements and international standards; after the motor assembly is completed, we will carry out a full-size inspection and motor performance test, as well as life test. We have advanced and complete advanced testing equipment in the industry: ZEISS, JANOPTIC, MITUTOYO.

10. What is the payment method?

When you make a quotation, we will confirm the transaction method with you, FOB, CIF, CNF or other methods. Sample stage is usually 30% prepayment, full payment before shipment. After the batch production, the payment method can be communicated, 30% prepayment at the initial stage, and the balance will be paid after seeing the bill of lading; or the full amount will be paid after seeing the bill of lading. of the payment methods are T/T.

11. How to deliver the goods to customers?

Usually we ship the goods by sea, of course, if the customer’s goods are more urgent, we can also air freight, Xiaoshan International Airport and Shanghai International Airport are very close to us.

12. Where are your goods mainly exported to?

Our products are mainly exported to the United States, Germany, Spain, Italy, the United Kingdom, South Korea, Brazil, Turkey, India and other dozens of countries